At Laura Hayward Jewellery, each piece of jewellery is lovingly hand made in our London studio. Some of the pieces available for purchase from our website are ready for dispatch in 2-3 working days but some are made to order and will take 14-28 days before dispatch, depending on the item.
If an item is a made to order piece, it will be clearly labelled as such on its product page. Here you will also find out how many days your item will take from the date of purchase to the date of dispatch.
Once you have purchased a made to order item you will receive a confirmation email with further details about the period of time your piece will take to be created. You will then receive an email when your item is ready to be sent to you.
Terms and conditions
Please note that, once payment has been received on a made to order item, we cannot cancel your order. We hope that you will be delighted with your piece of jewellery but if you wish to return your order please see the Delivery and Returns page for further information. Please note that made to order items can be returned for exchange or a credit note but cannot be refunded. Earrings cannot be returned for hygiene reasons.
Made to order items will take 14-28 days, depending on the item, before they can be dispatched. Items will be sent by the Royal Mail Special Delivery service and will require a signature on receipt. The cost of postage and packaging is £6.00 for delivery within the United Kingdom and £12.00 for international delivery. Please see the Delivery and Returns page for delivery times and further information.
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